Me194, we are sorry to hear that your son is experiencing some issues with his phone and want to ensure that it is working properly. When you say that the battery is draining quickly, how long is a full charge lasting? What things is he doing on his phone on an average day? Does he recall adding any new apps, games or software recently? As to the storage, when going to the Settings, General, iPhone Storage, what does he see for space used and the space available? LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!