Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
iphone x Preorder Frustration
jsmith1061
Member

I am wondering if anyone else has ever had such a messed up preorder experience. I made arrangements for one of Verizon's Store Managers to preorder three phones when preorders opened at 3 AM on 10/27. Around noon I was told my Deliver by date was 12/6. Everything I read said that the deliver date didn't go that far out for several hours after preorders started. On Tuesday, 10/31, I was on the phone with Customer Service for another matter and the preorder came up. I was told at that time that my phone order was not placed until 8 hours after preorders started! That explained the 12/6 deliver by date. I explained to the Customer Service Rep what was supposed to have happened compared to what did happen and expressed my frustration. He asked me if he could place me on hold so that he could talk to his supervisor. He came back a few minutes later and said that because it was their fault they were going to place me on a list they called 'Jump The Line' and move my order up to where it belonged in the queue. I was thrilled with that response.

Briefly my order showed a Deliver by date of 11/15 and then switched back to 12/6! So much for 'Jump The Line' and making things right. Now I am reading all over the web that delivery times are improving such that if I ordered today it would be the same 2-3 weeks that I am currently expected to wait and I my phones were supposed to be ordered as soon as preorders opened by a Verizon Manager.

Lesson learned I guess. Do everything yourself because Verizon apparently can't be trusted to do what they say they'll do.

I have been a Verizon customer a LONG time but it's [removed] like this that push people to switch.

Profanity removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

Labels (1)
0 Likes
Re: iphone x Preorder Frustration
spam1977
Member

I too had a status change from "processing" to "shipped" for just ONE DAY last week (11/8 or 11/9).  I had a UPS tracking number for that one day as well, but didn't write it down because I assumed (my bad, right!) that I wouldn't need the number since I could just click the link on the status page.  So customer service can't help because I don't have the UPS tracking number.

Summary:

ordered:  10/29 (Silver 256BG)

original EDD 12/1

one day last week status changed to shipping date (11/8 or 11/9)

   shipping date changed back the very next day to 12/1

0 Likes
Re: iphone x Preorder Frustration
lukevinyl
Sr. Member

This is what I would naturally expect if having an employee pre-order for me.... Did you expect for them to wait up for you at 1 or 2 A.M. when the pre-orders opened to hopefully get you one of them??? No, they would order when they came in for their shift after pre-orders opened up, so this is not abnormal in the slightest.

Not sure where your info is coming from but everything I have seen showed that roughly 30 minutes after pre-orders opened up the shipping date was already showing two to 3 weeks out due to the limited availability and number of pre-orders placed by those that stayed up to order online or waited in a line outside of a store to order for themselves. If you really wanted to guarantee yourself one of the first ones and were concerned with getting it as soon as possible, then you should have done what these individuals did to ensure that...

Re: iphone x Preorder Frustration
jsmith1061
Member

Maybe you miss my point. My frustration is NOT that I don't have my phones yet. My frustration is that I don't have my phones yet BECAUSE the Verizon Manager told me one thing and then did something completely different. I was TOLD by the individual involved that he would be ordering the phone at 2am. He told me that this was very common on iPhone preorder days. My frustration is from the fact that he flat out lied to me so you can spare me the righteous attitude. If he had done what he told me he would do, I wouldn't have a problem. If he wasn't going to do that, he should have told me and I would have done it myself. This taught me a lesson and from now on I will.

0 Likes
Re: iphone x Preorder Frustration
jsmith1061
Member

Mine were ordered 10/27 (DAYS before yours) and are scheduled to deliver 12/6 (DAYS after yours). That doesn't seem to make too much sense, does it?

0 Likes
Re: iphone x Preorder Frustration
vzw_customer_support
Customer Support

Jsmith10611, I do apologize for this situation that has arose. I have read the previous thread, and have an idea of what has transpired. I want to thank lukevinyl for your insight. I really appreciate the assistance. With pre-orders, it is not possible to give a definitive date of delivery until FedEx or UPS has issued a tracking number. We are unable to send out pre-ordered devices until we receive the devices from the manufacturers’'. I wished we could give you a set date prior to the device being received by our warehouse. The dates we do provide are an estimated date.

Verizon_Customer_Support

Follow us TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response registry. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: iphone x Preorder Frustration
kenbaileyiii
Novice

I had to order 3 times. 1st time they had the wrong email address. Order got cancelled.  The second time I had trouble accepting the terms and conditions so they manually put it through. My question is why do we have to physically accept the terms when all along it could have been pushed through manually? Such a waste of time. Funny thing is the different in order numbers from the first one that got cancelled and the one I actually got is totally different. So idk if my order got pushed back that much farther because of these mistakes but being that I ordered the 256 SG model, it sucks if I have to wait all the way until 12/13 just to get a phone that I pre-ordered before it was even released. I believe all preoders should be filled by the end of the month, but that's just me being greedy I guess.

0 Likes
Re: iphone x Preorder Frustration
Piscestg
Sr. Member

I agree. Verizon employees often say things that either aren't accurate or verified. I wouldn't trust them to wake up at 2am to place an order for me. They will often says things just to make the customer happy.

It was worth me setting an alarm three hours earlier than my wake up time for work. I got my phone ordered at 2:06 central time. I received it before noon on November 3rd. The sleep I missed was made up the next night and I knew that I was in control to get my phone on release day. And when FedEx came to my house, it was well worth it.

Good luck to all who are waiting. It will be worth it!

Re: iphone x Preorder Frustration
vzw_customer_support
Customer Support

Spam1977, having the correct expectation for when your device will arrive is a question that needs an answer. So we can give you specific details beyond what you currently see, I've sent you a private message so we can work in detail together. I appreciate your patience, and look forward to your response there.

 

KarolineD_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes