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iphonrX issue
jcoughli
Member

i set my fully charged ipone x down and hour later went to use it and screen is black.  Trouble shooting on verizon did not wotrk.. Hlep?

 

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Re: iphonrX issue
vzw_customer_support
Customer Support

Hello, jcoughli! We are sorry to read that you're having trouble with your phone. We know it's vital to have a working phone, and we would love to help. Just to clarify, your phone is on but the screen won't turn on? (You can hear the notifications or sounds but can't see the screen) There is no power at all? What happens when you plug in the charger? Did you try doing a soft reset? Here are the steps: http://spr.ly/66021GaHahttp://spr.ly/66031GaHx;

 

AaronS_VZW

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