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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
locked out of Iphone XR

I was in the process of changing my password and got distracted. The screen locked and now i cant get in with my old or new password. 

Re: locked out of Iphone XR
Customer Support

Oh no! I know it is hard to remember passwords and pin numbers. I would love to help as much as I can. The screen lock is a unique password. Since you are unable to get into your phone then you will need to restore you phone.  Let me know if you have any questions regarding this information? AmberF_VZW