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locked out of Iphone XR
plucero2
Member

I was in the process of changing my password and got distracted. The screen locked and now i cant get in with my old or new password. 

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Re: locked out of Iphone XR
vzw_customer_support
Customer Support

Oh no! I know it is hard to remember passwords and pin numbers. I would love to help as much as I can. The screen lock is a unique password. Since you are unable to get into your phone then you will need to restore you phone. https://support.apple.com/en-us/HT204184  Let me know if you have any questions regarding this information? AmberF_VZW

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