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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
my iphone 10r is frozen

my iphone is displaying a black screen with a turning wheel.  I've tried restarting it: volume button up and down and then 10 sec side button.  It stays the same


Re: my iphone 10r is frozen
Customer Support

We are so sad to hear that your phone is not powering completely on for you, cassandra44. We are here to help.


Researching this issue with Apple, we found that besides the special restart for a frozen phone, the only other option is a Restore iPhone with iTunes. This process would require you to connect your phone to your computer with the USB cord while iTunes is running.


This process will completely reload the iOS, which most likely has a software error causing that issue. We are sad to say, that this process will delete everything from your phone. If you have your personal information backed up with iCloud or iTunes, then you can reload all of your information back to the phone. 


Here is a link to show you how to restore the phone with iTunes