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Correct Answer!
opening screen
AnnetteBlue
Member
‎07-07-2020 07:49 AM

i cannot open the home screen -- swiping doesnt work -- any suggestions

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Correct Answer!
Re: opening screen
vzw_customer_support
Customer Support
‎07-09-2020 08:04 AM

It's important to have a working device AnnetteBlue. Is there no response from the screen? Has your device been damaged? Please try a soft reset using these steps:https://www.verizon.com/support/knowledge-base-207120/. This option works for all iPhones. Please retest after and share the results with us here.  BobbyN_VZW

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