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poor signal

Trying to find out where you can actually speak with an engineer.  I live 4 miles from Hayward Wisconsin only 1 mile from Hwy 63, the terrain is fairly flat in fact there is a sizeable lake near me.  Everyone in my area drops calls and can at best get 3G, mostly 1x, I have logged complaints to the people who answer the phones but after 2 years clearly they do not get to who needs to know.  Verizon advertizes about falling from a stand in the woods, I would not get a signal.  I get being in the wilderness but this is not the case here.  Pleae advise if anyone knows how to actually get someone to address this issue.

Re: poor signal
Customer Support

we understand looking to get the best service. We want to make sure to look at all options. Has a ticket for the location has been created? Have you completed all troubleshooting? We can look closer at this location. Can we plesae have a ZIP Code and nearest cross streets?