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Ebill canceled from one bank, cannot be added to another
Enthusiast - Level 2

I recently switched banks. I was flawlessly receiving my E-Bill through my previous bank. Upon switching over, I have removed Ebills from the first bank, (at this point, a few months ago now). When I attempt to add it to my new bank I continue to get this:

We're sorry, we're unable to add the following e-bill 

Verizon Wireless  *0001

There was a problem completing your request to add e-bills.

Some possible reasons are:

  • This account number may not be the number your biller has for you.
  • You may have already set up this e-bill elsewhere.
  • Your account is not eligible for e-bills.

This message only applies to your e-bill activation request. It does not affect other services or payments that you may have scheduled.

I know for a fact that it is not set up elsewhere, as I have deleted Verizon as a payee all together in that previous account, which is the only account that has ever had it set up. Is there something other than my account number that Verizon is expecting in that field? What am I missing?

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Who I have the same questioned this topic