Hi everyone, I’m posting this in hopes that I can get some advice on how to address this signal issue I’m experiencing or to see if others are experiencing the same?
• I’ve been with Verizon since 2006, I currently have an iPhone 7
• I have lived in my Long Beach apartment since Oct ’16
• I haven’t experienced any signal or Wi-Fi connection issues EVER while living in my apartment or in this area in general
Until just about 5 to 6 weeks ago - I started experiencing signal issues in my apt, while on my commute and while at work – these are the issues:
• Signal goes from 4G LTE to 1x, 1 bar, 2 bars, 3G, or No signal throughout my commute from Long Beach to LA – this did not happen before, service has always been good for me in this area
• I can connect to Wi-Fi ok while in my living room, but my Verizon signal is shoddy (This now since Verizon enabled me to make calls via Wi-Fi)
• However, the moment I step into my bedroom (which is only about 10 feet from my router) my phone no longer wants to connect to Wi-Fi AND loses signal completely (no service or 1x)
• As a result, I can literally only use my phone in my 10x10 living room (I have a roommate and a LIFE.. this is NOT ok) AND I cannot use MAPS to navigate to a location because it does not recognize my current location, or if it does work it does not recognize that I am actually moving from that initial location that I started the GPS from...
Troubleshooting that has already been done:
• Replaced the sim card
• Rebooted the network signal
• Restored my iPhone
• Enabled Verizon HD voice & data
• Replaced my NEW iPhone with a refurbished iPhone 7 provided by Verizon – still having the same signal issues with the replacement
Again, this JUST started happening about 5-6 weeks ago. Before that I had no issues with connecting to the Verizon network or my Wi-Fi home connection. LIFE WAS GOOD!
Now I can no longer call my friends and or family while in my room, I can no longer access my meditation, yoga, social media, news apps, etc.. This sucks!
I have called & visited a Verizon location multiple times over the past few weeks, they have helped with troubleshooting and providing a phone replacement. The last resolution they provided was to open a case for a service tech to check the signal in my area – after checking, they found no issues with signal in my area. Sent me a text to inform me my case was closed which included a link that contained a video explaining my options at this point: for me to enable HD voice & data (which I have already don’t at this point) or BUY a signal booster (which from what I understand would only possibly boost my Wi-Fi signal at home [which had no issue before] and will not help with my Verizon signal while out of the house). That’s it. Verizon is basically telling their loyal paying customer that I am SOL.
So unbelievably frustrating. At this point I’m not sure what could be causing this or what I can do to resolve this myself. Could it be that someone is using something in my complex that is now interrupting my signal at home? Should I ask around to find out? Did Verizon make a change to something in my area that they are unaware of or just won’t admit to? Would upgrading the iPhone 8 help even though it’s not the phone that seems to be the problem? I don’t know.. I am on a family plan with my sisters. I’m pretty sure if switch to another carrier I’ll end up paying more to just have a line on my own and that does not work for me right now. And in my opinion I believe Verizon provides better service than other carriers (until now).
I’m desperate and I’m hoping you may have some tips or suggestions for me – THANK YOU!
