Who I have the same questioned this topic

I have a Galaxy S7 and am having trouble with my visual voicemail. After hitting "play", my playback stops when I put my phone to my ear. This is annoying, because I have to listen to my messages on speakerphone. It works fine in safemode. At one point, restarting fixed the problem (I posted this in a now-closed thread called "Visual voice mail stops working when I place phone to my ear"), but the problem is back. Restarting and then using "force stop" to stop the app didn't work this time. Any other ideas?