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Recover/reset admin password on my.jetpack ?

My security suite advised me to change the default password on my MHS291LVW. I tried logging on to my.jetpack to do so, but it keeps telling me I'm entering the wrong admin password. I cannot find anything on the home/sign-in page that allows me to recover or reset it. Verizon Customer Service and Tier 2 support were no help. I considered resetting the JetPack to factory defaults, but if I'm still unable to log in to my.jetpack, it would make the situation even worse.

FYI I have passwords set to not display on the device itself, but I just added a new iPad so I know the JetPack password is correct. The only recent change to my account was switching from a 20GB plan to Unlimited, but I can't imagine that would affect my my.jetpack log in.

Who I have the same questioned this topic