Just spent the last hour or so jumping through hoops and over hurdles trying to find out a simple answer. Why was my in-store pick up order, which was placed 24 hours prior, not ready for pick up at the store yet? The whole point of using that option was because, as the website says, the order would be available "in hours". I foolishly believed that meant that day, or at worst the next morning. Nope. 4 days they tell me since the order was placed on Friday and wouldn't be ready until the next business day, which is Monday. The entire point of picking the in-store option is to have the order available right away. I was willing to take the time myself to drive to a store and pick it up if it meant I could have the device that day. But no. I have to wait til Monday, which of course was how long standard shipping would have taken to deliver the device right to my doorstep. An absolute travesty of customer service.