Who I have the same questioned this topic

My phone was stolen while traveling. I ordered a replacement online on Saturday and paid for next day delivery which would be Sunday so I would have my phone ready to go for work on Monday and also for family and friend communication. I also had the option of picking up at a store which is only 1 mile from my house however, due to my schedule, I wanted it sent to my home.

At Verizon.com my order delivery status was confusing as it indicated both delivery today (Sunday) and Tuesday so I called support. They told me I would get my phone on Monday by 8:00 pm. There is a quick resolution. I go to the store and pick up a phone, refuse the shipment on Monday when FedEx shows up and the phone is sent back to Verizon. Problem solved right?

No, Verizon does not allow for that. Are you kidding me? The customer service rep said it would take "days" to resolve the problem in that manner. All he had to do is call the store, inform them I'm coming in. He said no, they will look up your order in the system, see it's in process and won't help me.

I am very upset. If a person orders a phone on Friday, Saturday or Sunday there is no way to have it delivered next day. WHY DIDN'T YOUR SYSTEM INFORM ME OF THAT WHEN I ORDERED THE PHONE???????????????????????

THAT'S YOUR FAULT SO IF YOU DON'T WANT TO FIX THAT, THEN WHY WON'T YOU ALLOW ME TO RESOLVE THE PROBLEM BY PICKING UP THE PHONE FROM THE STORE?

I'm really not interested in your excuses and won't ready any response, I just need to vent and maybe you'll think about it.

Sincerely,

User1A