Who I have the same questioned this topic

Some time around October 2017 Verizon sent me a message that the data in my gallery was getting low and I needed to upload the items to their cloud. I did. I went to search for some old pics then it said I needed to pay for the cloud to get them. So they were holding my pictures and videos for ransom, in my opinion. I called to get them to return the pictures and videos and customer service could not retrieve them. So they transferred me to a tech and he could not retrieve them and then he said they would see if their engineers could retrieve them. A day latter I got a call with the news it could not be done. I received no emails, no notification that there were any issues with this service that I did not ask for in the first place. They still have the Verizon Cloud as a service but have lost over a years worth of photos and videos. If this issue is not resolved quickly I will file a better business bureau complaint.