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My Verizon Network Extender is stuck on step 11a of 14.

This just started this morning. Network Extender had been working great until today. I've tried rebooting it, appending the GPS extension cable, and calling Verizon Support. (Unfortunately unable to keep connection with Verizon Support via phone due to network extender being down.)

Unable to use our cell phones very well without this extender. Need help restoring service to it quickly please.

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