2 years ago I contacted Verizon support to change the number of rings from 3-4 to about 12 because I'm using my personal cell for work and needed more rings before the call goes into voicemail. I've decided the number of rings is too many, regardless of whether the person calling me is hearing less. It's too many. I would like it changed to something like 5-6 rings.
Verizon CSR 1 said I could change the number of rings by doing the following: **61*121*11* on your Vodafone mobile. Enter the number of seconds followed by #. Press Call. Get confirmation.
***That didn't work. I get "call failed."
I called Verizon support again.
CSR/Supervisor 2 said: I just called Verizon support again and she said they no longer have the ability to change the number of rings and the customer cannot either. She said the steps given to me might work for a day to change the number of rings, but it would not be permanent.
Both of these CSR's said they've heard this request before. Probably on an hourly or daily basis. Either Verizon or the customer needs to be able to change the number of rings (or seconds) before the call goes into voicemail. This voicemail technology is backwards. You need to escalate this issue and have your voicemail developers fix the problem.
