I recently purchased a galaxy S8+ and have had no issues up until yesterday. Someone tried to call me and I was able to hear them, but they were unable to hear me. Tried calling back and same thing. As of now no one can hear me when making a phone call, UNLESS I put them on speakerphone, then they can hear me perfectly. Absolutely no audio goes through (just complete silence) when on any call unless on speakerphone.
I've tried all Verizon troubleshooting tips:
Not problem location (tested on and off wifi, at multiple locations)
HD Voice disabled/re-enable
Device restart, power-off
Issue reproduced on multiple phone #'s, including cell and land lines
Bluetooth disabled/re-enable
Checked mic for dust & debris
Safe mode enabled/disabled
I've also tried doing a 'Settings reset' but the problem persists.
I went to a Verizon store and the employee said to try troubleshooting, then as a last case to do a factory reset. I'd really like to avoid a factory reset.
Is there any other things I can try to fix my device? Thanks. Will reply with any solutions that I find.
