This problem has gotten worse and worse. If a device is connected, Jetpack powered down 3 times in 5 minutes. You can imagine how frustrating this can be when trying to work. Problem started after firmware update. Never had a problem before and I got the Jetpack in Jan 2018. Please HELP! I went to Verizon store on Saturday and all they did was reset it. Did not help. Can you update the firmware so the Jetpack works as intended again? Do I need to go back to Verizon and get a replacement considering I got this only 7 months ago?