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Email-to-MMS Not Working Reliably
tomcu18
Enthusiast - Level 3

We used to be able to send a SMS or MMS message from email to a Verizon phone.
For SMS the email address of any Verizon customer was number @ vtext.com and for MMS the email address was number @ vzwpix.com 

These are the same email addresses that show up if you send an SMS or MMS message from a Verizon phone to ema

In the last few months the ability to send MMS messages to Verizon phones has become extremely unreliable.  Even worse, when an email is unsuccessfully sent to the customer's vzwpix.com email address it never generates any return error message, so there is no way for the sender to know if the message actually went through.

There are several threads in the forum from customers who have experienced and reported this problem.  Most of those threads were based on the impression that it was a problem with the software being used to send the message, but when you realize that each of the customers is having the same problem despite using different software, it becomes obvious that the problem isn't the users' software - the problem is obviously the Verizon server processing emails sent to vzwpix.com

None of the other threads have received any useful response from Verizon support -- perhaps because those threads mistakenly thought the problem was something outside Verizon.

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