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iPhone X locks up on incoming call.

Since Tues Oct 2, my iPhone X totally locks up when I receive a call. Absolutely nothing works, not even the startup/shutdown button. I have to do the 3 button shutdown. Everything else works, even outgoing calls. I have some friends in Houston that have the same problem. Is it a Verizon issue or Apple problem. This really isn’t acceptable. BTW I called the local store for tech help, was put on hold for 39 minutes by the tech, then hung up on. Great customer service.

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