Who I have the same questioned this topic

On October 10 my device was cloned by someone.  Verizon suspended my account when they noticed the huge number of international calls.  I had to purchase a new phone in order for Verizon to restore my service. 

Today my phone is once again locked.  Now it will not even allow me to call 611.  I have to go to work.  I work outside and will not have a computer in front of me. I need someone from Verizon to call me on my cell phone and get this problem taken care of.  I already have spent in excess of 6 hours dealing with the cloned phone on October 10 and was assured by Verizon that the new 4g phone would be trouble free.