Who I have the same questioned this topic

Been having trouble with my phone not ringing for a call.  I'll get the voicemail tone if the caller leaves one, but it doesn't even show as a missed call. Verizon put up a new tower a little over half a mile away and my phone won't recognize it.  I was hoping the new tower would get rid of the missed calls.  I did a call with tech support and installed some software to reset my network, all that accomplished is that I had to re-do my bluetooth connections in my cars....  I tried calling to day and got the same thing which I politely refused.  I've turned the phone off a couple of times but the cell locater on the app shows I'm getting "signal" from a tower quite a distance away.