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Calls go straight to voicemail

I have received calls that go directly to voicemail.  I had the phone in my hand but it never rang.  I got an alert that I had a new Voicemail.  I wondered what trick allowed to caller to bypass my  ring tone.  The calls were not the general spam/scam or phishing.  There was no "spoofing" of the number since the phone never rang.  I called Verizon Support who said that they had never heard of this problem.  Today I received a call (straight to voicemail) offering to teach me how to make a call go straight to voicemail.  When I called back, the person answered.  When I wasn't interested in buying his service, he hung up.  Has anyone else experienced this?  Is there a solution?  I imagine that Verizon does know how this trick is done. 

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Who I have the same questioned this topic