Who I have the same questioned this topic

I've been in thailand for 3 days with no travel pass.  The international support line does not know how to fix it.  We just switched to prepaid, their advice was to switch back to post paid..... while travel pass worked in post paid this is completely unacceptable.  A ticket was submitted with a turn around time of 3-5 days, this is also unacceptable.  Those are the only options.... is prepaid just a terrible product?

How do we get service?