Who I have the same questioned this topic

The tech coach is awful.  So much time spent waiting.  It feels like they took off for a cigarette break or to use the toilet went out to a sit down breakfast..  Literally sitting waiting for a simple responde for over 5 minutes from 2 different reps today alone!  I tried calling verizon initially to speak with someone about my issue  but my only option was to press 1 for this stupid tech coach.  HATE IT.  Been on this stupid app since 830am, it's now 940am, guess what, still waiting for this person to get back to me!!!