I moved to Verizon from Sprint on Mar 17th and brought my own smartphone (samsung gs8). The only way I could afford to pay off my phone and make the change after many years with sprint, was the $250 rebate I was promised. I was very careful to fill out the form and confirm with all the sales people and customer service that i did qualify. All I have received is an email that says invalid, reason: "We were unable to locate the mobile number associated with your submission". Ridiculous! I have sent in a resubmission with receipts, rebate submission email confirmation, copy of a chat with cust service. Still invalid. Called verizon customer service and they were very helpful, even called rebate center while I was on the phone. "Good News!" I would receive my rebate the next week, that was last week. Still nothing. I feel like a fool. I will have to move to one of your competitors at great hassle for me. How do you guys sleep st night, cheating people this way?
Very disappointing.
