Who I have the same questioned this topic

I purchased this device from Verizon based on a promotion through FMCA.  It’s been such a headache, I felt I should reach out.

We’re Canadian, and spend 6 months in the US.  While we’re south we need reliable internet.   I saw a promo in my FMCA email magazine & contacted Verizon to find out more.  What was most important to me was whether I’d be able to suspend my service at a reduced rate for the 6 month period I was home in Canada.  I was assured repeatedly that it wouldn’t be an issue.  In fact I have it in writing from more than one Verizon representative.   I was told they suspended in 3 month intervals, but when the plan reactivated, I could resuspend it for an additional 90 days.  The first 3 months would be $10/month, while the second 3 months would be slightly higher at $15/month.  I had no problem with that.

However, I had to keep getting in touch with Verizon over billing issues.  I’d send them a message, they’d attempt to fix it, and I’d confirm again that my rates were 90 @ $10, and then 90 @ $15.   Each time, I was informed that was correct.

Today, I received an email from Verizon stating that my suspended account would be reactivated at the end of June.  I contacted them yet again to confirm that I could resuspend the account on the same day at the $15 rate.  Considering I’d been told repeatedly that this was the case, imagine my surprise to be told today that I had been misinformed right from the start!  I could certainly suspend this account, but I would be billed at the regular monthly rate of $50.  I’m actually better off to be charged the early termination fee of $175 & cut this company loose!  The fact that I even have it confirmed in writing & they’re simply shrugging it off tells me much about Verizon’s business ethics.

I don’t expect Verizon to do anything, and I doubt  they even want to, but I felt I  should share the kind of deception & manipulation this company uses with its customers.  I can’t imagine that FMCA wants to promote that kind of business, and I’ve already told them about my very negative experience with Verizon.

I intend to keep fighting Verizon over this.  Wrong is wrong, and I’ll continue arguing my case until I’ve run out of options.  But right now, I’m angry & frustrated.