We've been a Verizon customer for over 15 years. We have always had multiple lines and currently have 3 with no money owned on any device. Two of those phones are iPhone 6s which we are looking to upgrade, and hoped to take advantage of the current Back To School BOGO deal. Unfortunately, it appears that all of the Verizon BOGO deals are geared towards attracting new customers only - as they always require the addition of a new line. I'm not sure what Verizon execs are thinking by not allowing their Sales teams to offer loyalty incentives to the customers who provide the revenue for their paychecks, but it's pretty disheartening. Will there be any loyalty "device upgrade" incentives from this company, or should customers start looking harder at your competitors - whose services are improving enough to switch? Thanks for your time.
