My husband and I paid off our devices a few months ago. I decided to look at getting us both new devices. I went to Best Buy and they were offering a buy one get one free offer for the Note9 and also they are offering $400.00 off the phone. That would be a total for both phones of either $29.16 for the lower memory phone or $33.13 for the higher memory phone. The only catch is they require you to get a new phone number! We have been with Verizon over 16 years and Neither my husband or I want to change phone numbers. With talking to the sales clerk she suggested I could change carriers and keep our phone numbers, get both phones for less than the amounts stated above and have a lower monthly bill! I would even still get the unlimited plan!
Prior to making any changes I told her I wanted to contact Verizon and see if they would have any offers comparable to the above prior to changing. Again, as I stated we are long time customers and my husband gets a discount through his employer and we would prefer to stay with Verizon.
I chatted with online customer service and after explaining the above they suggested I call the customer Loyalty "Care" department. I called and after about 15 minutes being on hold after I was transferred I was in the middle of explaining the above and was disconnected! No one ever called me back. I called back again and was on hold again for more than 15 minutes!!! This time the person I spoke with said their was nothing he could offer that was comparable to the above and the only thing he could offer was waiving the $40 "activation" fee on both lines if I upgraded but again I would have to change numbers on one of our phones!!! He told me that if I change I would be losing the quality and I have been "grandfathered" into my current plan so I wouldn't be getting that either. I have been told that by every customer service agent I have ever talked to regardless of the reason I have called!!
So what is the point of being a loyal customer? They are catering to new customers! I have been with Verizon a long time and currently have 3 lines on the unlimited plan and have a Samsung watch from them. 😞 I am going to have my husband check with his company and see if he can receive a discount from any other carriers and at that time I will be making the switch. Regardless, I am going to change carriers.
It is sad! I wonder anyone wants to stay with Verizon? Loyalty means nothing to them!!!