Who I have the same questioned this topic

Since approximately 3:00 PM today, I have not been able to send or receive calls or texts.  I called Tech Support at 6:00 PM.  At 9:10 PM, I was placed on hold "for a minute".  At 9:15 PM, I was disconnected.

I tried calling back in, but "unfortunately, I reached Verizon outside of normal business hours."  I then switched to chat and Facebook Messenger for help.  No reply on Facebook, and the chat guy is suggesting I go to a place with signal.  However, my wife, who is 3 feet away (ok, maybe I exaggerate, she's at least 4 feet away) has full signal 4G.  Also, according to CellMapper (an awesome app), I am connected at -74 dBm of signal power.