Hello,
Has anyone else had issues with the trade program? I traded in a phone at the end of last year which as recived and determined that "Expected device matches received device" but Verizon has never paid me out for the trade in. I've talked to customer service and they have said the money will be paid over and over. I've tried to contact the trade in customer service line and the wait time is CRAZY. Is this a lost cause because this has been very upsetting! Considering leaving verizon when I've paid off my new phone because this is ridiculous.
