Who I have the same questioned this topic

So I am debating about upgrading to the Note 10 for my wife and I but last month there was a weird situation that wouldnt allow me to add my In-laws on my plan without it taking 2 days and speaking to fraud. Now I can't even add any devices including a tablet for my daughter and they can't even tell me what is going on or why my account is flagged for fraud! It's my account! I know everything about my account and can even go to a store to show proof of ID and it's still not enough. Here's the real kicker, I work for one of the authorized retailers of Verizon. Why can no one in the fraud department tell me why my account is flagged for fraud!?