After numerous attempts with customer service over the phone, I am still having trouble accessing the My Verzion App on my phone. I recently switched to Verizon on my unlocked Samsung Galaxy S10+ I bought from Samsung directly (SM-G975U1-OD). When I open the app, it asks me to verify the device. I put my phone number in, request for a verification code, then get this error:
"Sorry, we cannot send a verification code. It looks like your device is not eligible for SMS and you do not have your email-id set up. If you need help, give us a call at 800.922.0204."
This doesn't really make sense because my phone can receive SMS from Verizon. I also have my email set up in My Verizon. I can also access My Verizon from the website. The customer service rep I talked to even went so far as to remove the account for me to register again inside the app, which worked only until I closed the app and opened it again later. I think this is related to my device being unlocked. Has anyone every encountered this situation before?