Verizon Customer Service Please Listen and Change:
I and my family have been loyal customers of yours for nearly 20 years. In general we have been satisfied with your phone service and customer service - that is until recently.
I received an account security notice asking me to contact Verizon - I needed to speak with an individual as this was not something that could be handled by a digital assitant. Yesterday I was on hold for 45 minutes before I needed to give up. This morning (and as I type this) I have been on hold for 1 hour and 15 minutes.
Bottom line, if you cannot help your customers, they will not stay with you - consider that.
