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I have read and tried just about ever solution. Started with clearing the catch and memory for the app, checked and disabled all battery save settings, restated my phone half a dozen times. My wife was the first with the problem with her S10 so I checked mine and wouldn't you know, I have the same problem.
Since this is a intergrated app and not availble for download... you know, incase I want to remove it and have a clean install, I am out of ideas on how to make the basic visual voicemail app work.
Please help.