Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!

Who I have the same questioned this topic

Ordered the Wrong Phone

Hi everyone! So I ordered the wrong phone online. Freely admit that. Color and GB were right, but I selected the 11 Pro instead of the 11 Pro Max. The phone was delivered today and I already requested a return label and put it on the box and then dropped it off a few minutes ago. My question is, I can't order/go into the store to buy the correct phone yet. I was also choosing to trade in a device at the same time. The phone is supposed to be a birthday present. How long will it take Verizon to recognize that I no longer have possession of the incorrect phone? Do I have to wait the whole time for it to get to the warehouse or do they recognize that it's been dropped off and go ahead and take the phone off the account? (kKind of like how Amazon will refund you before they receive the return, but after they know it's been dropped off.) I wouldn't be so worried if the phone wasn't intended as a surprise birthday present. 

Labels (1)
Who I have the same questioned this topic