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Unable to receive a call from specific person

i have several phone lines. One of the lines was receiving TONS of junk calls after I bought the new line. Of course, I changed the number; however that line is unable to dial 1 of the other lines on my plan now.  To be clear, it was able to call before the line change, but cannot now.  Have called Verizon but it was not resolved. HELP!!!

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