So I have a plan through Verizon that allowed me to take advantage of the Disney+ promotion. I signed up through the link set by Verizon. I went through the whole process to where I even made an account for Disney through Verizon. The last step I was given was to download the Disney+ app and sign in to start streaming.
I tried to sign in with the email I had and got an error saying there wasn't an account for that email. I tried again and it still didn't work. So I signed up with the same information I used when I tried to sign up with Verizon now on the Disney app.
The next day I went to the Verizon app and I to manage my ad ons. For my Disney+ it said I activated my promotion but that I still need to set up an account. When I would try to go to the link on that page to set up my account (which directed me back to the Disney+) I was taken to page saying that the this redemption code is invalid.
This was a week ago. Now when I access my ad ons from my Verizon app and look at my Disney+ promotion it says it's active and set up for me to use. However it's still not showing on my Disney+ account that I'm partaking in the promotion from Verizon and now I'm getting actually billed for this.
I have contacted Verizon numerous times but they don't seem to understand what the problem is and keep telling me i have to wait.
Has anyone gone through this? Does anyone know if I can reset my promotion from Verizon ? I'm just not sure what to do anymore.
