Who I have the same questioned this topic

My family and I have been verizon customers for several years.  I have always been please with their service.  Never had drop calls.  Now with the Mexico towers issues, I get so many drop calls.  Really annoyed.  The good thing Verizon did was proivide  a network extender for my Mom because we were not able to get thru to her and she was getting charged international calls when she never made them.  I just want to know what is status as to when this issue is going to get resolved.  I live in El Paso Tx very close to Juarez Mexico.  I don't know what to do.