Today I was chatting with Verizon and out of nowhere I got a notification about a "diagnostics session". The only option in the notification was to "disconnect", so that's what I did.
Tier 1 support, the support I was talking to when it happened, had no idea what I was talking about. Tier 2 support mentioned that the session requires the "My Verizon" app and that there are two forms of the session. One form is that they only see diagnostic information, and the other form is that they can view the device's screen remotely.
Is anyone else familiar with this form of diagnostics used by Verizon?
