Who I have the same questioned this topic

I need help with one of my device's. It will not allow me to add the apple music. I have called and the agent said it would take up to 7 days to resolve. After I got off the phone last night, I thought that did not sound right. So I called back today and so far I have been on the phone for over 1 hour with that awful music playing over and over and still no resolution. I am beyond frustrated.  I tried the chat feature and no one is answering.  I tried the messenger on facebook and no one is answering. 

Any suggestions???