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Using regular sim card on prepaid phone?

Is it possible to use a regular sim card on a prepaid phone? I just bought a prepaid phone as a replacement for my lost phone, put my sim card in and it shows 4g lte and 3 bars but my service isn't working.


Online it said as long as its a Verizon phone any Verizon sim will work with it, is that not the case?

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