Who I have the same questioned this topic

Have not been able to claim a reward for over a week. It asks me to sign in and I do but it never loads. Apparently you can't do this off your laptop, has to been done through the app.  Very frustrating as the service is getting worse. First had issues with a new tower on the border, received an extender but the issue wasn't when we were at home, its when we're out and about. Now unable to claim rewards before they expire. Are there other options or ways of doing this?  Unable to get an answer on chat.