Who I have the same questioned this topic

I have been fighting with Verizon since December 2019 and they keep making promises and not following through. 

I have it in writing by a Verizon salesperson that I would receive 5 $200 gift cards for switching and they keep changing the story.

I was told by them I would get it now they are fighting it if it was their mistake then they need to bite the bullet and pay me.

Looks like I am not the only one.

I hope Verizon is listening. 

This is not how you treat a new customer that just brought you 5 new line activations.