I got a new Samsung S10 earlier this month. I tried to do a video call yesterday and the option to make the call is not there, even though I have the video calling option enabled. Then I noticed today when logged onto the Verizon site, that on the "Products & Apps" page if lists my S10 a "Not Compatible" for Verizon Messages when I click on "Show Eligible Lines", as well as the other options on the Free Products page (like NFL Mobile).
What's going on?