I recently purchased an upgraded phone and my emailed receipt included a charge for a redux subscription. I did not want this and was not told about it. I specifically asked if there additional charges other than the phone and I was told "no". I have been very happy with Verizon customer service, but this time the person I dealt with did not review phone options different screen protectors and cases. I did get the case a protector I wanted as it was the same as my old phone, but he didn't give me a price until it was put on. I will definitely not be returning there. I see lots of people with the same issue, under the circumstances, can this be refunded?