Who I have the same questioned this topic

Problem: when dialing any customer service number (ie: 1-800 numbers) I receive ‘all circuits are busy please try again later...’. However, when dialing private numbers (is: friends, contacts in phone) the call goes through. When dialing *611, I receive ‘the call cannot be completed as dialed’.

What is going on and how to I fix it?

Background: This is my new iPhone 11 Pro which I upgraded and swapped my service to this device yesterday. Everything has appeared to be in order until this point. Verizon chat has failed me also, as I have attempted to start several chats but in the middle of each chat the ‘person’ chatting stops responding so long that the session times out. Now I’m really stuck for help!