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Have a phone you love? Get up to $500 when you bring your phone.

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Order processing during COVID 19

So I placed my order on Monday (March 27) and paid for 2 day shipping. However it is now MAY 2nd and I still have not recieved my new phone a iPhone 11. My order still says processing and everytime I try to talk to sales agent I cannot get in contact with one! Whats the point of paying 2 day shipping and still not receive my order. I do not have any tracking information either!! Verizon needs to do better before I switch services soon!! 

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