From what I can tell, Verizon's response to Covid-19 has been "Pay us". They do not care what your financial situation is. We need to hold them accountable. Do you feel you have been overcharged? Or that you were not offered any relief of payment due to financial hardship caused by Covid? We must involve government agencies to enforce wrongdoing by this company if they fail to act, people need to seek a lawyer.

Has Covid caused a dramatic change to your income level?

If so, has Verizon offered you any deferment, waiving of late fees etc?  If so please explain.

If Verizon has refused to offer you assistance during this national crisis, please share your story.  Have you retained a lawyer or communicated with any state or federal agency?