Who I have the same questioned this topic

I am trying to use my Note 9 to make video call to other Verizon people but it will not allow me to setup. First I purchased from Samsung to use on Verizon network. I have called Verizon and spent hours on calls trying to fix it and no one has been able to help me. 

I do have HD service on my account by when I go into setting my phone does not give me an option for Advanced calling option, so I can't make selection. I have tried everything but it is not there. I have reset phone with service tech and it still will not work. 

Please help.

Toni B.